Buyer Protection Policy

Buyer Protection Policy

We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

1. Genuine Products

·        Merchant guarantees to sell only genuine products to customers through Spares Khazana

·        Manufacturer’s or Seller’s warranty (wherever applicable)

·        Brand new products (except Refurbished & Unboxed Gadgets)

2. Secure Payments

·        Customers’ Personal Data is kept Confidential

·        All Online Transactions are secured by SSL (Secure Socket Layer)

3. Easy Returns, Replacements & Refunds

·        Return/Replacement request for any Order should be submitted within 10 days of receiving the Product.

·        Refund/Replacement will be initiated only upon receiving of the product

·        Replacement will depend upon the availability of the product

·        In case the product was damaged while in your possession, Spares Khazana will not be under any liability to process the refund/replacement

·        Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product

·        Order Replacement can be done in following cases:
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories
-Defective/ Damaged (if not under Manufacturer’s Warranty*)
-Not as per description

·        Return Package should have the original Price tag and Packaging slip

·        Few products are Non-Returnable. Please refer to the product page for further reference

·        For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies


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